Parcel Shipping & Logistics Policy

1. Introduction to Ghumakkadh Parcel

Ghumakkadh Parcel is an on-demand, intra-city express logistics service provided by Hindustaan Innovations Pvt. Ltd. connecting package senders with independent driver partners for the rapid point-to-point delivery of personal items, business documents, packages, and merchandise across supported Indian cities.

This Parcel Shipping Policy outlines permissible goods, weight and size limitations, sender packaging obligations, pickup/handover verification protocols, transit insurance, and strictly prohibited contraband.

2. Service Categories & Cargo Thresholds

To ensure rider safety, vehicle stability, and legal compliance on Indian roadways, shipments must fit within the physical boundaries of the selected vehicle category:

3. Strictly Prohibited & Banned Items

Under Indian law and Ghumakkadh safety regulations, sending any of the following items is strictly forbidden. Attempting to ship prohibited items will result in immediate shipment confiscation, permanent account blacklisting, and reporting to police authorities:

4. Sender Packaging Obligations

Senders are strictly responsible for properly packaging, sealing, and labeling all parcels before the driver partner arrives for pickup:

• Secure Sealing: All items must be packed in sturdy cardboard boxes, padded envelopes, or sealed tamper-evident bags with tape.
• Fragile Items: Glassware, ceramics, or delicate electronics must be cushioned with adequate bubble wrap or styrofoam padding. Senders must explicitly mark "FRAGILE" on the exterior.
• Liquid Containers: Liquids or oils must be enclosed in leak-proof, double-sealed containers.
• Clear Destination Label: Senders should clearly write the Recipient's Name and Contact Number on the parcel exterior.

5. Pickup, In-Transit Tracking & Delivery Verification

6. Undelivered Shipments & Return-to-Origin (RTO)

A delivery may fail if the recipient is unreachable, refuses acceptance, or if the destination address is inaccurate:

• Waiting Protocol: The driver partner will attempt to contact the recipient for up to 10 minutes at the destination coordinates.
• Return Trip: If the recipient remains unreachable, the package will be returned to the sender's pickup coordinates.
• RTO Return Charges: Senders agree that standard return distance fares will be charged to compensate the driver partner for the return journey.

7. Driver Partner's Right to Inspect & Decline

For their personal safety and legal compliance, Driver Partners possess the unequivocal right to:

• Inspect the package exterior, weight, and sealing integrity in the sender's presence prior to accepting the pickup OTP.
• Decline pickup if the cargo is unsealed, leaking, emits a pungent chemical odor, exceeds safe weight bounds, or appears suspicious.
• Hand over suspicious or illegal packages directly to the nearest police station without liability.

8. Transit Insurance & Liability Limits

Ghumakkadh provides complimentary transit protection for eligible standard intra-city shipments:

• Coverage Limit: Up to a maximum of ₹5,000 per verified shipment in the event of accidental loss or physical damage occurring directly during transit.
• Exclusions: Coverage does NOT apply to unverified cash, fragile items sent without proper cushioning, perishable foodstuffs, or shipments involving prohibited goods.
• Claims Protocol: Claims must be formally submitted through Customer Support within 24 hours of trip completion, accompanied by original purchase invoices, packaging photos, and booking IDs.

9. Contact & Parcel Support

For parcel status inquiries, lost package claims, or corporate logistics partnerships, contact us: