Fare, Cancellation & Refund Policy
Last Updated: August 26, 2026 • 100% Transparent Pricing Guarantee
1. Transparent Pricing Structure
At Ghumakkadh, we are committed to complete fare transparency with zero surprise surcharges. Fares are computed via our automated pricing engine before you confirm any ride or parcel dispatch:
The fixed starting rate charged upon vehicle dispatch, varying by vehicle category (Bike Taxi, Auto-rickshaw, Cab Economy, Sedan, or SUV).
Calculated on the actual GPS road distance traveled from pickup to drop-off coordinates.
A nominal duration fee to compensate driver partners for navigating heavy traffic and slow city transit.
Includes applicable government Goods and Services Tax (GST) and standard electronic facilitation platform charges.
2. Dynamic Pricing (Surge Multipliers)
During peak commuting hours, heavy rainfall, festive rushes, or localized driver shortages, dynamic pricing multipliers may automatically apply.
- Dynamic surge is always disclosed upfront in the fare estimate before you hit "Book Ride".
- Surge incentives directly encourage more driver partners to come online in high-demand zones.
3. Waiting Charges & Tolls
- Complimentary Waiting Time: Riders receive 3 free minutes of waiting time once the driver reaches the pickup coordinates.
- Waiting Fee: Beyond 3 minutes, a nominal waiting rate (e.g. ₹1.5 to ₹2 per minute) is charged to compensate the driver for fuel and idle time.
- Toll & Parking Charges: Highway express tolls, airport entry fees, and municipal parking fees incurred during the ride are added to the final invoice.
4. Cancellation Policies & Thresholds
To balance rider convenience and driver fairness, cancellations are evaluated according to the following rules:
You can cancel your booking without any penalty within the first 3 minutes of a driver accepting your trip request.
If you cancel after 3 minutes or after the driver has arrived at the pickup location, a standard cancellation fee (₹20 to ₹50 depending on vehicle class) is charged and transferred to the driver to offset their fuel cost.
If the driver partner fails to make forward progress, drives in the opposite direction, or arrives excessively late, you will NOT be charged any fee upon cancellation.
5. Refund Guidelines & Bank Timelines
If an erroneous cancellation fee was charged, a trip was terminated prematurely due to mechanical breakdown, or a double deduction occurred:
- Automatic Dispute Review: You can dispute any trip charge directly within the app ride history screen within 48 hours.
- Source Refund Execution: Approved refunds for online transactions (UPI, Credit/Debit cards, NetBanking processed via Razorpay) are automatically credited back to your original source payment method.
- Banking Credit Timelines: Refunds generally reflect in your bank account within 5–7 business days depending on your issuing bank network.
6. Contact Billing Support
Billing Team: Ghumakkadh Fare & Refund Desk
Email: support@hindustaan.in
Phone: 0771-299-4005
Corporate Address: Hindustaan Innovations Pvt. Ltd., CO: B-41, Sector-8A, Kamal-Vihar, Raipur (C.G.) - 492001, India